Matasigma Solutions
Leverage our AI-based marketing and sales solutionsto integrate intelligent systems into marketing, sales, and customer service operations.Brand and Marketing Optimization
In collaboration with our specialized marketing partners, we ensure that your digital strategies align with your company's financial goals. Focus on growth, while we handle operational complexities with efficiency and measurable costs..
AI Agent and Agentic AIthat intelligently optimize ad campaigns and content personalization.Offered achievement targets
Increase marketing ROI by up to 25%
- through data-driven budget allocation and real-time optimization of campaign performance.Reduce CPA (Cost Per Acquisition) by up to 30%
- thanks to precise audience segmentation and predictive behavior targeting.Increase ROAS (Return on Ad Spend) by up to 4x
- within 6–12 months, supported by automated creative testing and AI recommendations.Increase CTR (Click-Through Rate) by up to 50%
- through personalized content delivered at optimal times.Achieve operational marketing cost efficiency of up to 15%
- thanks to reporting automation, media management, and coordination with agencies.All results are transparently measured with industry-standard metrics, ensuring accountability and scalable growth.
Semua hasil diukur secara transparan dengan metrik standar industri, memastikan akuntabilitas dan skalabilitas pertumbuhan.
Loyalty grows when customers, employees, and shareholders feel their lives are enriched. For over 15 years, Matasigma has helped companies create meaningful customer experiences through an empathy-based approach, predicting needs, and leveraging AI to build a truly human-centered culture.
Expected achievement targets
- Peningkatan NPS (Net Promoter Score) hingga 30 poin dalam 6–12 bulan berkat intervensi personal dan perbaikan titik-titik kritis dalam perjalanan pelanggan.
- CSAT (Customer Satisfaction) above 90%achieved through more responsive, relevant, and proactive service.
- Reduction of churn rate by up to 25%thanks to early identification of at-risk customers and data-driven retention programs.
- Increase in customer lifetime value (LTV) by up to 40%through enhanced loyalty and frequency of interactions.
- ROI of 20–40%from customer experience investments, measured through increased retention, cross-sell, and service efficiency.
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Matasigma helps companies improve sales performance through an integrated approach enhanced byartificial intelligence (AI) includingestablishing effective work habits, training managers as coaches, and incentives aligned with strategy. Our AI Agent supports the sales force with data-driven recommendations during the sales process, as well as automatically recommending the best actions.
Achievement targets
- Increasein sales conversion by up to 35%through a personal and predictive approach.
- Pertumbuhan revenue sebesar 20–50% dalam 6–12 bulan bagi klien yang menerapkan solusi secara konsisten.
- Reduction of sales cycle timeby up to 30%with real-time support from the AI Agent.
- Peningkatan kepuasan pelanggan (CSAT) di atas 90% dan NPS naik hingga 25 poin akibat interaksi yang lebih relevan dan responsif.
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Work Process
The Matasigma work process is designed as a measurable outsourced service, ensuring you only pay for the results you get. Here are the steps involved:
With this measurable outsourcing approach, you can focus on your core business while Matasigma efficiently and effectively manages and optimizes your third-party relationships. You only pay for measurable and transparently monitored results.
Case Study
Client: Toko Online "Buah Segar Nusantara,"
Challenge: The online store 'Buah Segar Nusantara,' an e-commerce business that sells fresh fruits online, faces challenges in increasing sales conversions and building stronger relationships with customers. They struggle with targeting ads accurately, handling customer inquiries efficiently, and providing personalized product recommendations. The conversion rate from website visitors to buyers remains low.
Solution: Buah Segar Nusantara implemented Matasigma's marketing and sales solutions. Matasigma helped optimize their digital advertising campaigns through customer data analysis and AI-based recommendations. This system helps target ads to the right customer segments and optimize ad spending. Additionally, Matasigma implemented an AI chatbot for customer service, which can answer general inquiries, provide personalized product recommendations based on purchase history and customer preferences, and assist with the purchasing process.
Result: After implementing Matasigma, the online store 'Buah Segar Nusantara' experienced a 35% increase in sales conversion. Customer engagement also significantly improved due to personalization and easy access to information through the chatbot. More effective use of ads also helped reduce the cost per acquisition (CPA). Operational efficiency also improved thanks to the automation of customer service.
How to start
The process of starting Matasigma services is designed as a measurable outsourced service, ensuring you only pay for the results you get. Here are the steps involved:
- Log in to your Matasigma account. If you do not have an account, you can create a Matasigma account first
- Upload Requirements or Create TOR:Start by uploading your requirements document or create a Terms of Reference (TOR) directly on our smart platform.
- AI Assistance in Creating Requirements: Leverage Matasigma AI to create comprehensive and targeted requirements.
- Get A quote: Receive competitive and transparent quotes.
- Approve and Start: Approve the offering, and our team will start the works.
FAQ
- What is a Terms of Reference?A Terms of Reference (TOR) is a document that defines the scope, objectives, expected outcomes, responsibilities, timeline, and other requirements of a project, study, or work to be done. In short, the TOR serves as an official guide that explains what needs to be achieved, how the work should be done, and who is responsible for it.
- What is the cost of Matasigma services?Service costs vary depending on your needs. Contact us for a special quote.
- How long is the implementation time?Implementation time varies, but we will provide an accurate estimate after consultation.
- Is Matasigma compatible with my system?We can integrate our solutions with most existing systems.