Industri
Consumer Business
Professional solutions for companies looking to outsource a business unit or a new/old brand. We help address daily challenges, enhance team productivity, and ensure sustainable profitability growth.
Understanding changes in customer tastes and behaviors in today's digital era can be very challenging. Especially when your business has to compete with high operational costs, increasingly thin profit margins, and competition from various new and old players.
Matasigma is here to help you tackle those challenges. With over 10 years of experience in the consumer business industry—ranging from retail, food & beverage, to hospitality services—we understand the complex market dynamics. We continuously monitor global trends, consumer preferences, and the latest regulations that may impact your business performance.
Are you building a new brand, exploring different markets, or outsourcing an entire business unit to focus on innovation? With MataSigma's Managed Backoffice & Knowledge Process Outsourcing (KPO) services, you can hand over all technical tasks to our expert team, while your internal team concentrates on core strategy, customer experience, and business growth.
What We Offer
Services that can be tailored to the conditions and needs of the business
- Comprehensive management of accounting (bookkeeping, financial statements, cash flow analysis) and taxes in accordance with regulations.
- Periodic internal audit to ensure data accuracy.
- Special support for the establishment of new businesses or brand expansion through financial projections and risk management.
- Automation of manual processes (inventory management, orders, supply chain) to improve efficiency.
- Real-time monitoring system to ensure the speed and accuracy of orders, as well as an optimal customer experience.
- CRM/ERP integration for data synchronization between sales, logistics, and customer service teams.
Our team of experts specializes in transforming raw data into strategic insights through:
- Processing structured or unstructured data: Cleaning, consolidating, and analyzing transaction data, customer behavior, or market trends to support business decisions.
- Predictive analysis: Using machine learning algorithms to predict demand patterns, consumer preferences, or operational risks.
- Real-time intelligence report: Monitoring business performance periodically (such as sales, margins, or process efficiency) through an interactive dashboard.
- Competitor benchmarking: Providing in-depth analysis of competitors' pricing, promotion, or market penetration strategies.
We offer end-to-end solutions to enhance the growth of loyal customers:
- Advanced audience segmentation: Identify potential customer groups based on demographics, shopping behavior, or interests using historical data.
- Retention and upselling strategies: Design loyalty programs, exclusive discounts, or bundling packages to extend subscription duration.
- Conversion optimization: Analysis of weak points in the sales funnel (e.g., checkout page, email marketing) and data-driven improvement recommendations.
- Churn rate prediction: Early detection of customers who are likely to cancel their subscriptions and designing proactive preventive actions.
With a combination of data science and a deep understanding of consumer psychology, we help you not only attract new customers but also build a stable and profitable long-term customer base..
Why Us?
- Cutting-Edge AI Technology:
- Predictive analysis to forecast market trends, customer preferences, and operational risks.
- Automation of manual processes (inventory management, financial reporting, to digital marketing).
- Experienced Expert Team:
- More than 15 years in the consumer business industry, with a successful track record in retail, F&B, and customer service.
- Holistic approach to improving profit margins, customer loyalty, and market penetration.
- Unlimited Scalability:
- Services tailored for startups as well as established companies.
- End-to-end support from strategy development, technology implementation, to performance evaluation.